Magento Support
Running a Magento store invariably means handling a plethora of functionalities and serving a global customer base. The business's growth hinges on a proficient support team that can ensure stability, security, and scalability while preparing for peak sales times.
At its core, our support service aims to free up your time (and resources), allowing you to focus on executing your sales strategies.
Let’s do it!
Let’s do it!
Why is it worth ordering
this service?
We keep an eye on all the crucial metrics to ensure your IT infrastructure operates seamlessly
Our team is on standby 24/7 to deliver quick solutions
We adhere to the 80/20 strategy – 80% in-depth thought process and 20% practical execution
A swift response to all business-critical issues that require immediate resolution
Our dedicated support team works independently of the main team
Staying abreast of the emerging vulnerabilities and keeping your store secure against any attacks
This Service
Prioritizing Proactive
Monitoring and Agile Response
Operating independently of the main development team, our support team is available 24/7. This ensures they're prepared to address and resolve any arising issues promptly.
1. Fully Automated Monitoring
A significant part of successful incident management lies in the accurate setup of monitoring systems. Our seasoned support team has hands-on experience with various tools across numerous projects. These automated tools promptly notify relevant parties, including client-side personnel if required, of any potential issues such as server downtime or low disk space.
2. SLA Commitments
To ensure complete transparency and reliability, we provide a Service Level Agreement (SLA). This contractual commitment outlines specific timelines for incident response, temporary solutions, and final fixes, reinforcing our pledge to our clients.
3. Streamlined Incident Processing
Over time, we have streamlined step-by-step processes for all potential scenarios and situations, enabling us to respond efficiently when time is money.
4. Expert Hardware Tuning
Many incidents are related to server-side software or hardware settings. Our DevOps and SysOps departments, well-versed in Magento architecture, can fine-tune your hardware for peak performance.
5. Thorough Autotests
Our QA team, divided into manual testers and auto-test developers, ensures that all crucial customer functionalities are covered by automated tests. This allows for rapid validation, especially during incident resolution.
6. Zero-Downtime Deployment
Leveraging cutting-edge technologies, we're capable of deploying updates without causing any downtime - an approach known as "zero-downtime deployment." We strive to maintain a 99% uptime for our clients.
7. Robust Security Measures
As an official Adobe Solution Partner and a top Magento Core contributor, we stay ahead of potential threats by monitoring OWASP TOP10 vulnerabilities and the CVE register regularly. We ensure compliance with all necessary government regulations and technical rules, providing robust protection, particularly for PCI-compliant merchants.
8. Continuous Improvement Suggestions
Given our active management of 30-50 Magento projects, we provide regular suggestions for market-driven improvements that could benefit your business. Your role is simply to prioritize these improvements, and we'll help you stay on the cutting edge of the market.
We’re a team that want to be a part of a big story
We developed projects of various scale and we have broad experience across all regions. Understanding the tendencies of the market and features of our clients’ mentality leads us to create a valuable concept. All of the projects we do are made for people. And that’s our priority.
Official Adobe Partner
Compliance with Magento
Best Practices
Magento Core Contributor
From design to optimization. End-to-end digital solutions
of experience
teammebers
focusing
We know how to do it right
Navigating the complexities of Magento store management can be daunting and time-consuming. Our expert support team ensures your store runs smoothly, securely, and efficiently, freeing you to focus on your core business. Trust us, we've got this.
Thank you!
We will contact you shortly.
Perspective article collection
If you would like to read more articles on eCommerce best practices, here they are for you:
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Magento Security Best Practices: A Comprehensive Guide to Secure Integrations
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Magento ERP Integration: Unify and Optimize Ecommerce Operations
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A Synergy Story: Blending ChatGPT's AI Capabilities with Magento's E-commerce Excellence
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Magento Security Audit: Ensuring the Safety of Your E-commerce Store
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Enhancing Your E‑commerce Performance: A Comprehensive Guide to Magento Performance Audit
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Easier than you think: Magento 2 Integration with CRM system
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Navigating Cyber Threats: Ukrainian Lessons on Safeguarding eCommerce Businesses